Common queries answered

Frequently asked Questions

US orders arrive in 3 days or less. International orders usually take around a week + customs processing time to deliver.

The Empty Bottle Guarantee is our promise that you will be satisfied with your purchase. If for whatever reason you’re not, simply send an email to and we will refund your order completely.

If you need to make a change to your order, please email us at or use our live chat feature from 9am to 9pm.

As soon as the shipping label is generated from our system, you will receive an email with the tracking info. Please keep in mind it takes up to 24 hours for your package to be processed by USPS. In most cases the tracking will update within a few hours after it’s received by mail carrier.

We can ship globally. If you’re outside of the USA, Canada, or Mexico, please contact us first.

In most cases, yes. Our shipping system allows us to use various packing materials depending on what needs to be shipped

Still need help?

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The fastest way to get urgent support is to file a ticket in our system by Clicking HERE.

Email for non-urgent support:

Support is available 9am to 5pm EST 7 days a week.

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